Terms of Service & Master Services Agreement
These Terms of Service & Master Services Agreement ("Terms") govern access to and use of all hosted APIs, software development kits (SDKs), Model Context Protocol (MCP) servers, and consoles operated by Calera Computing, Inc. ("Calera Labs", "we", "us", "our"), including FinanceSec, Infinite Context (ICX), and the Universal Dashboard (dashboard.caleralabs.com).
1. Services & License Grant
Subject to these Terms and active subscription standing, Calera Labs grants you a worldwide, non-exclusive, non-transferable, revocable license to access our hosted APIs, connect our MCP servers, and integrate our endpoints into your applications, models, autonomous agents, and enterprise workflows.
2. Subscription Billing, 1-Click Cancellation & Refund Policy
Transparent Billing & Self-Service Guarantee: Subscriptions are billed in advance on a recurring monthly or annual basis. You may cancel your subscription at any time with 1 click in your Universal Dashboard → Billing tab via the self-service Stripe Customer Portal.
- Payment Processing: All subscription payments are processed securely via Stripe. Calera never stores raw payment card numbers on its servers.
- Upgrades & Downgrades: Tier upgrades take effect immediately with prorated billing. Downgrades take effect at the close of the current billing cycle.
- Effect of Cancellation: Upon cancellation, your paid tier features and rate limits remain active until the end of the current paid billing period with no further charges.
- 7-Day Money-Back Guarantee: If you experience technical service disruptions or are unsatisfied within the first 7 days of your initial paid subscription, contact support@caleralabs.com for a full refund. Enterprise agreements with signed custom MSAs are governed by their respective contract terms.
3. Customer Data Ownership & Tenancy Protection
- Your Data Remains Yours: You retain 100% ownership, title, and intellectual property rights in all data, documents, text streams, schemas, and queries you submit to Calera Labs services or index into Infinite Context memory spaces.
- Output Rights: Subject to your compliance with these Terms, Calera Labs assigns to you all right, title, and interest in and to the specific query outputs generated for you by the service (excluding underlying pre-existing third-party datasets such as public SEC filings).
- Zero Training Guarantee: Calera Labs will never use your private data, documents, or memory spaces to train, fine-tune, or calibrate public foundation models or third-party statistical weights, nor share your data across tenant boundaries. Memory spaces are strictly segregated per organization (
X-CaleraLabs-OrgId).
4. Intellectual Property & Anti-Distillation Protective Shield
Calera Computing, Inc. retains exclusive right, title, and interest in and to the Volumetric Lattice Network (VLN) substrate, algorithms, mathematics, software, documentation, trade secrets, trademarks, and any patents or patent applications covering them. Certain products and architectures are covered by pending patent applications listed at caleralabs.com/patents.
Anti-Distillation Restriction: You agree not to use the services, APIs, MCP tool responses, or memory projections to: (a) reverse-engineer, decompile, or extract the underlying volumetric lattice graph or geometric cognition algorithms; (b) train, fine-tune, or distill competing volumetric, lattice, or topological memory architectures; or (c) systematically scrape and republish raw lattice node graphs without prior written agreement.
5. Autonomous AI Agents, Swarms & Acceptable Use
When deploying autonomous agents, multi-agent swarms, or automated tool calling via Calera endpoints or MCP servers:
- You are responsible for configuring and supervising your automated agents, ensuring their operations comply with applicable laws, rate limits, and authentication policies.
- You agree not to use Calera services to conduct automated denial-of-service, penetration attacks without authorization, illegal market manipulation, or deceptive financial practices.
- You may not attempt to bypass rate limiting, quota counters, or token bucket throttles.
6. Bring-Your-Own-Key (BYOK) & Third-Party Providers
If you optionally configure Bring-Your-Own-Key (BYOK) integrations with third-party LLM providers (such as Anthropic, OpenAI, or Google Gemini):
- Calera securely vaults your credentials using Google Cloud KMS envelope encryption solely to execute your designated completions.
- You maintain an independent relationship with those third-party providers and remain solely responsible for your third-party API accounts, quotas, billing, and compliance with their respective service terms.
7. Deterministic Solvers & Financial Provenance Disclaimer
FinanceSec outputs deterministic facts extracted directly from SEC EDGAR filings and financial registries with verifiable provenance (filing accession numbers, XBRL concepts, and SHA-256 evidence hashes). Data is provided for informational, audit, and analytical workflows and does not constitute personalized investment advice, financial fiduciary counsel, or legal representation.
8. Engineering Availability Target & Support
Calera Labs targets 99.9% monthly uptime for paid production API endpoints. Current operational status is published at caleralabs.com/status.
- Pilot / Free Tier: Community and email support with a 48-hour response target (support@caleralabs.com).
- Paid Subscription Tiers: Priority email support with a 24-hour response target.
- Enterprise MSAs: Custom uptime SLAs, dedicated Slack/Discord bridges, and guaranteed response schedules governed by signed enterprise agreements.
9. Limitation of Liability & Governing Law
To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, or consequential damages arising out of or related to these Terms. Calera Computing, Inc.'s total cumulative liability arising from or related to the services shall not exceed the total fees paid by you to Calera in the twelve (12) months preceding the incident.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved in state or federal courts located in Delaware.
10. Contact & Legal Notices
For inquiries regarding these Terms, enterprise MSAs, or compliance, contact:
Calera Computing, Inc.
Email: support@caleralabs.com
Universal Console: dashboard.caleralabs.com
Formal legal notices: email the address above to obtain the current registered agent address.