Terms of Service & Master Services Agreement
These Terms of Service ("Terms") govern your access to and use of all hosted APIs, software development kits (SDKs), Model Context Protocol (MCP) servers, and user consoles operated by Calera Computing, Inc. ("Calera Labs", "we", "us", "our"), including FinanceSec and Infinite Context (ICX).
1. Services & License Grant
Subject to these Terms and payment of the applicable subscription tier fees, Calera Labs grants you a worldwide, non-exclusive, non-transferable, revocable license to access our hosted APIs and integrate our endpoints into your applications, models, workflows, and automated agents.
2. Subscription Billing & Auto-Renewal
Transparent Billing Guarantee: Paid plans are billed in advance on a recurring monthly or annual cycle and automatically renew unless cancelled before the renewal date. Plan names and prices are product-specific (FinanceSec and Infinite Context each publish their own table) and are shown at checkout.
- Payment Processing: All payments are processed securely via Stripe. We do not store full credit card numbers on our infrastructure.
- Upgrades & Downgrades: Plan upgrades take effect immediately with prorated billing. Downgrades take effect at the conclusion of the current billing cycle.
- Taxes: Fees are exclusive of applicable federal, state, local, or value-added taxes (VAT), which are calculated automatically at checkout where required by law.
3. Cancellation & Refund Policy
You may cancel your subscription at any time with 1 click directly from your Universal Dashboard → Billing tab via the self-service Stripe Customer Portal.
- Effect of Cancellation: When you cancel, your subscription remains active until the end of your current paid billing period. You will retain full access to your paid tier rate limits and features through that date. No further charges will be made.
- Refunds: If you experience technical service disruptions or are dissatisfied with your subscription within the first 7 days of initial sign-up, you may request a full refund by contacting support@caleralabs.com. Enterprise contracts with custom Master Services Agreements are governed by their respective contract terms.
4. Data Handling & Privacy
Calera Labs does not use customer queries, ingested documents, or memory-space content to train public foundation models or to share facts across tenants. That is a training and tenancy guarantee — not a claim that we retain zero operational data.
- Operational query / MCP logs: retained for up to 90 days for debugging, metering, and abuse review, then deleted or aggregated, unless a longer period is required for an active incident or legal hold.
- Product audit-log retention: the window shown on the product pricing table (and in the console) is the customer-visible audit trail for that tier. It is not the same as the 90-day operational log window.
- Provenance: verified answers include source identifiers and a SHA-256 evidence hash.
- Full processing details are in the Privacy Policy.
5. Acceptable Use Policy
You agree not to:
- Attempt to bypass rate limits, quota counters, or authentication guards.
- Use the API to conduct unauthorized automated attacks, denial-of-service, or illegal market manipulation.
- Resell or redistribute raw lattice node dumps without express written authorization.
6. Availability Target & Support
Calera Labs targets 99.9% monthly uptime for paid production API endpoints. That figure is an engineering target, not a measured SLA with service credits, unless a signed enterprise MSA says otherwise. Live readiness is published at caleralabs.com/status.
- Pilot / Free: email support at support@caleralabs.com with a 48-hour response target.
- Paid plans: email support with a 24-hour response target. Startup and higher may also receive a shared Slack or Discord channel when provisioned.
- Enterprise MSAs: response and uptime credits follow the signed contract, not this page.
7. Limitation of Liability
To the maximum extent permitted by law, Calera Computing, Inc. shall not be liable for indirect, incidental, special, or consequential damages resulting from API utilization or data recall. Financial data recalled from SEC EDGAR filings is provided with source accession numbers for informational, audit, and analytical workflows.
8. Contact & Legal Notices
For questions regarding these Terms, billing inquiries, or enterprise MSAs, contact:
Calera Computing, Inc.
Email: support@caleralabs.com
Console: dashboard.caleralabs.com
Formal legal notices and service of process: email the address above and request the current registered-office mailing address. Do not treat this website copy as a substitute for a statutory registered-agent listing.